Terms and Conditions for Cetina Skincare ApS

Product Information:

At cetinaskincare.com, the essential characteristics of the goods are provided. Our products containing crocodile oil are skincare products—not medicines. Therefore, we cannot guarantee the same results as shown on the website from previous customers.
If you need further information or have other questions, you are welcome to send an email to Cetina Skincare via kunde@cetinaskincare.com

Prices:

All prices on cetinaskincare.com are current prices and only valid on the day of payment. Prices can change continuously—and often from day to day. The buyer will be invoiced at the price applicable on the ordering day, provided Cetina Skincare accepts the order. All prices are shown including VAT.

Ordering:

A binding agreement between the buyer and Cetina Skincare is only concluded when Cetina Skincare accepts the offer submitted by the buyer through an order confirmation.

Payment:

Cetina Skincare accepts payment with Dankort, MasterCard, VISA, VISA Electron, Maestro, American Express, V Pay, and JCB. Payment will only be deducted from your account when the item is dispatched. Cetina Skincare encrypts all your card information with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information during the transaction with PBS. Thus, no one else sees or stores information about you. When purchasing with Dankort or credit card, the amount is withdrawn from your account as soon as the item departs from Cetina Skincare.

Delivery:

At Cetina Skincare, we strive to dispatch orders placed before 3:00 PM on the same day. Orders placed after 3:00 PM will be dispatched the following day. Cetina Skincare ensures delivery with DAO (unless otherwise specified).
If there are delays with PostNord or DAO, this will similarly delay the delivery in relation to the desired delivery date.

PostNord or DAO’s quality targets regarding delivery reliability are a minimum of 97% for letter packages and a minimum of 99% for parcel post. Please note that these percentages are average and can cover significant local and time-limited variations. Cetina Skincare cannot be held responsible for delays with PostNord or DAO.

In rare cases, we experience that PostNord or DAO cannot deliver packages due to missing addressing information or name on the mailbox. In such cases, the package will return to our address. The package will be attempted to be sent again without charge. Cetina Skincare must receive the returned package before it can be attempted to be delivered again. DAO 1-3 Days Delivery All DAO packages are sent at 12:00 PM on all weekdays. Packages with DAO can be expected to be delivered after 1-3 days. DAO shipping terms. PostNord Delivery All PostNord packages are sent at 12:00 PM on all weekdays. PostNord packages can be expected to be delivered after 2-4 days. PostNord shipping terms.

Right of Complaint:

Cetina Skincare provides a 2-year right of complaint in accordance with the Sale of Goods Act. The right of complaint does not cover errors, damages, or wear, directly or indirectly caused by poor maintenance. Complaints about errors and defects, which should be discovered during the usual examination of the item, must be notified to Cetina Skincare within 2-3 days after the skincare products are received by the buyer. The item can subsequently be returned for exchange or by other agreement.

Complaints and Returns:

In case of errors, defects, or missing deliveries, please contact:
Cetina Skincare ApS Att. Anders Jytzler Niels Bohrs Vej 6, Office 2.23 6700 Esbjerg Email: kunde@cetinaskincare.com

Remember to send and include the track and trace number. Please use our return portal to ensure that we receive the packages, as we have a business address. You can find the return portal here.

All returns are also made to this address—we do not accept packages sent COD.

When you send your package back to Cetina Skincare, we ask you to include sufficient information, such as a copy of the order confirmation and bank details for the refund—and possibly a copy of prior correspondence.

The customer bears and pays for the return shipping costs.

Refunds:

Refunds of returned products to Cetina Skincare are usually made via bank transfer, and therefore Cetina Skincare needs information about your bank’s registration number and account number. Bank details are not sensitive and can be provided via email or other forms of correspondence without any issues.

Return Policy

We have a 14-day return policy according to the legislation, and you can achieve a 90-day satisfaction guarantee by being a member of our customer club, which is free.

Satisfaction Guarantee & Return Policy:

At Cetina Skincare, you get a 90-day satisfaction guarantee on all skincare products, calculated from the day they are received.
To achieve the 90-day satisfaction guarantee, it is required that the customer is registered in our free customer club before or in connection with a purchase. This does not apply retroactively—it is automatically checked for all returns. The package must be returned no later than 100 days after you placed the order, using our return portal. The satisfaction guarantee covers one product in the first order and does not apply when purchasing a complete series.

If free shipping has been obtained, for any reason, the shipping cost is not refunded when using the satisfaction guarantee. If you had chosen PostNord or DAO Parcel Shop, the shipping cost is 29 kr. If you had chosen PostNord or DAO Home Delivery, the shipping cost is 46 kr.

Our satisfaction guarantee is an extra service we offer. In case of suspected misuse of the satisfaction guarantee, Cetina Skincare reserves the right to cancel this service without further notice.

If you choose to make use of the satisfaction guarantee, you must download and complete the “Satisfaction Guarantee” form. Then return the bottle, paper tube, and the “Satisfaction Guarantee” form, using the return portal below.

When the item is received back and approved, the purchase price is refunded to your account within 7 days. The customer must bear the costs of return shipping.

You must use our return portal to return the item when using the satisfaction guarantee. You can find Cetina Skincare’s return portal here. In the return portal, you must use DAO, and the return with DAO to Cetina Skincare Business costs 55 kr.

Cetina Skincare reserves the right to reject the request for a satisfaction guarantee if the customer is not registered in the customer club and the package is not sent with tracking via DAO.

Download the “Satisfaction Guarantee” form here

Right of Withdrawal:

If you choose to cancel a purchase, you simply need to return the item unopened, in the same condition and quantity as you received it within 14 days. When the item is received back and approved, the purchase price is refunded to your account within a few days. The customer must bear the costs of return shipping. The package must be sent with tracking so the product can always be traced.

Risk of Accidental Loss or Damage:

Only at the point when the ordered goods have come into the buyer’s possession does the risk pass to the buyer for the goods being destroyed or damaged due to accidental circumstances.

Complaint:

Any complaint about defects in delivered products must, after the customer has discovered the defect, be made to Cetina Skincare no later than the day after receipt of the goods. Otherwise, the buyer loses the right to invoke the defect. Please specify and, upon request, show what the defect consists of.
Complaints must be made within a reasonable time after receipt of the goods, and the buyer is therefore obliged to examine the item as soon as possible after receipt.

Customer Club

Cetina Skincare’s customer club is 100% free and gives you a number of benefits, e.g., a 90-day extended return policy and invitations to pre-sale when launching new products. Additionally, you will receive relevant news, tips, and good advice on skincare. We only send you an email when we have something important that we think you should know. At Cetina Skincare, we do not send any spam, and your email is 100% secure with us.

Reservation for Changes:

Cetina Skincare ApS reserves the right to change and update the rules and conditions that apply to Cetina.dk. It is therefore important that you continuously keep yourself informed of any changes.

Use of Cookies

At Cetina Skincare, we use cookies to improve your customer experience on cetina.dk. We use cookies to optimize content, target campaigns, and for internal statistics. Read more about our Cookie and Privacy Policy here.